How can I make a return or exchange?
Start by contacting us firstname.lastname@example.org.
Our Return Policy is….
You have a 30-days to return and exchange all unworn apparel still in saleable condition. All refunds will be issued back to your original payment method. Our goal is for you to be 100% satisfied, being a little company trying to compete against large corporations, we have to be mindful.
Any items returned that are altered, washed, worn, or damaged (non-manufacturing defect) will not be eligible for refund or credit.
If you have any issues please email us at email@example.com
Can I get a refund for a damaged item that I’ve worn?
We are unable to accept returns for items that have been damaged via dry-cleaning, faulty care, accidents, etc.
While it has yet to happen – If your item is damaged as a sign of manufacturing defect or faulty quality (though rare). If this happens to your gear, please email us at firstname.lastname@example.org with the following information:
First and last name used to order
Order number for the damaged gear
Description of the damage
Photo(s) of the damage
If this happens, we will replace said item.
Can I return an item that is used and undamaged?
No, you’re more than welcome to try on the gear at home and decide if you like the gear.
Being a small company, unfortunately we cannot take back merchandise that has been used beyond just trying on.
Do I have to pay for my return label?
You will be responsible for paying for your own shipping costs for returning your item - We are happy to send you a return shipping label at our discounted rate. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
When will my return be processed?
Allow 5-7 business days for our warehouse to inspect your return and process your refund or exchange.
How should I care for my merino apparel?
One of the many advantages of Merino wool is that its antimicrobial properties require less washing and care - Only wash when needed. A little fresh air can go a long way towards freshening up a warn item. We recommend you machine was on cool - Detergents should not contain softeners.
While you can tumble dry on low heat - For the best results we recommend laying items flat to dry and/or line dry. Not only will your apparel appreciate this method, but so will the environment. Note: hanging items may distort their shape.