Free Shipping To The Continental USA

FAQ's

How can I make a return or exchange?

Start by contacting us customerservice@wuruwool.com.  

Our Return Policy is….

You have a 30-days to return and exchange all unworn apparel still in saleable condition. All refunds will be issued back to your original payment method.  Our goal is for you to be 100% satisfied, being a little company trying to compete against large corporations, we have to be mindful.

Any items returned that are altered, washed, worn, or damaged (non-manufacturing defect) will not be eligible for refund or credit.

 If you have any issues please email us at customerservice@wuruwool.com

Can I get a refund for a damaged item that I’ve worn?

We are unable to accept returns for items that have been damaged via dry-cleaning, faulty care, accidents, etc.

While it has yet to happen – If your item is damaged as a sign of manufacturing defect or faulty quality (though rare). If this happens to your gear, please email us at customerservice@wuruwool.com with the following information:

First and last name used to order

Order number for the damaged gear

Description of the damage

Photo(s) of the damage

If this happens, we will replace said item.  

Can I return an item that is used and undamaged?

No, you’re more than welcome to try on the gear at home and decide if you like the gear.

Being a small company, unfortunately we cannot take back merchandise that has been used beyond just trying on.

Do I have to pay for my return label?

You will be responsible for paying for your own shipping costs for returning your item - We are happy to send you a return shipping label at our discounted rate.  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

When will my return be processed?

Allow 5-7 business days for our warehouse to inspect your return and process your refund or exchange.

How should I care for my merino apparel?

One of the many advantages of Merino wool is that its antimicrobial properties require less washing and care - Only wash when needed.  A little fresh air can go a long way towards freshening up a warn item.  We recommend you machine was on cool - Detergents should not contain softeners. 

While you can tumble dry on low heat - For the best results we recommend laying items flat to dry and/or line dry.  Not only will your apparel appreciate this method, but so will the environment.  Note: hanging items may distort their shape.

Men's & Women's Size Chart (scroll for women's)

Men's Sizing

Mens SS (non-Tech) Small Medium Large X-Large
Chest 37 40 43 47
Sleeve Length 8 7/8 9 1/8 9 3/8 9 5/8
Front Length 29 1/2 30 1/4 31 31 3/4
Bottom Opening 37 40 43 47
Back Length 31 31 1/2 32 1/2

33 

 

Mens LS (non-Tech) Small Medium Large X-Large
Chest 37 40 43 47
Sleeve Length 28 1/4 28 3/4 29 1/8 29 1/2
Front Length 29 1/2 30 1/4 31 32
Bottom Opening 37 40 43 47
Back Length 31 31 1/2 32 1/2 33

 

Mens Tech LS Small Medium Large X-Large
Chest 34 1/2 37 1/4 40 1/2 44 1/2
Sleeve Length 33 1/4 33 1/2 34 1/4 34 7/5
Front Length 27 3/4 28 1/2 29 1/2 30 1/4
Bottom Opening 34 37 40 44
Back Length 29 1/4 29 3/4   30 3/4 31 1/2

 

Mens Tech Pants Small Medium Large X-Large
Waist 28-31 31-34 34-37 37-40
Hip 33 1/4 36 1/4 39 1/4 43 1/4
Inseam 24 1/2 25 1/4 25 1/2 26 1/2

 

Women's Sizing

Womens SS (non-Tech) Small Medium Large X-Large
Chest 34 36 38 41
Sleeve Length 7 7 1/4 7 1/2 7 3/4
Front Length 26 26 1/2 27 28
Bottom Opening 35 1/2 37 1/2 39 1/2 43
Back Length 28 1/2 29 29 1/2 30 1/2

 

Womens LS (non-Tech)
Small Medium Large X-Large
Chest 34 36 38 41
Sleeve Length  24 1/2 24 3/4 25 1/4 25 3/4
Front Length
25 1/2
26 1/2
27 1/4
28 1/4
Bottom Opening
35 1/2
37 1/2
39 3/4
42 3/4
Back Length
28
29
29 1/2
30 1/2

 

Womens Tech LS
Small Medium Large X-Large
Chest 31 1/2 33 1/2 36 1/4 36 1/4
Sleeve Length 27 3/4 28 1/4
28 1/2
29 1/4
Front Length 26 1/2 27 1/2 28 1/2 29 1/4
Bottom Opening 34 36 38 1/2 41 1/2
Back Length 35 1/2 37 1/2 40 43

 

Womens Tech Pants
Small Medium Large X-Large
Waist
26-28
 28-30
30-33
33-37
Hip
37 3/4
40
42
44 1/2
Inseam 26 1/4 26 1/2 27 1/4 27 1/2